University of Illinois Facilities and Services

1. Host leadership and supervisory training.
KPI Initiate training by June 2020.
2. Increase the budget for staff training.
3. Develop and implement a training manual.
KPI Implement manual by December 31, 2020.
4. Hold general information training for new office staff.
5. Incorporate individual development plans for staff.
6. Enhance collaboration with Big Ten and peer university staff.
7. Update and implement performance review materials.

1. Communicate policies, procedures, expectations, customer feedback, performance indicators, and service levels.
2. Communicate the F&S Strategic Plan and the Mission, Vision, Values, and Guiding Principles.
KPI Publish the plan online via Employee Resources Information and News (ERIN), the F&S intranet, by June 2019. Review at staff meetings.
3. Conduct regular staff training on processes, systems, and tools.

1. Recruit from local high school and community programs with an emphasis on underserved populations.
KPI Participate in at least two events per year linked to local high schools.
2. Hire student interns and recent graduates.
KPI Hire at least 10 students/interns annually.
3. Explore options for restarting and improving participation in the apprentice program.
4. Support the Diversity and Inclusion (D&I) committee.
Promote staff participation in D&I recommendations.
KPI Ensure an average of 20 employees to participate in D&I recommended programs annually.
5. Communicate the expectation for a diverse and inclusive work environment.
KPI Produce quarterly communications annually.
6. Seek diverse candidates and meet affirmative action goals.
7. Hire a director for human resources, diversity, and strategy.
8. Host staff events that promote engagement.

1. Require all staff to complete respect-in-the-workplace training.
2. Develop a diversity training program.
KPI Implement a formal diversity training program and schedule by June 2020.

1. Develop strategic initiatives to operationalize the Mission, Vision, Values, and Guiding Principles.
2. Promote collaboration among divisions, starting with interdivisional meetings.
KPI Host five meetings per year.

1. Streamline and reduce time for the hiring process.
KPI Reduce hiring time by 30% in 2021.
2. Develop a compensation policy for new hires and promotions.
KPI Develop a long-term plan for equitable, benchmarked compensation by September 2020.
3. Improve promotional opportunities for staff.
4. Improve the hiring and onboarding process for building service workers.
5. Strive for the highest possible employee satisfaction.

1. Promote employee recognition.
KPI Increase monthly recognition nominations by 20%.
2. Staff internal task forces with cross-functional, cross-divisional teams including supervisory and front-line staff.

1. Inventory community engagement activities.
2. Schedule and facilitate an annual F&S Supplier Diversity Fair.
KPI Include 10 or more diverse vendors annually.
3. Participate in the Campus Charitable Fund Drive.