1. Communicate policies, procedures, expectations, customer feedback, performance indicators, and service levels.
2. Communicate the F&S Strategic Plan and the Mission, Vision, Values, and Guiding Principles.
KPI Publish the plan online via Employee Resources Information and News (ERIN), the F&S intranet, by June 2019. Review at staff meetings.
3. Conduct regular staff training on processes, systems, and tools.