University of Illinois Facilities and Services

REQUIRES AN IMMEDIATE RESPONSE TO REDUCE THE RISKS OF SAFETY AND/OR HEALTH ISSUES, UTILITY SERVICE DISRUPTION, STRUCTURAL OR MECHANICAL DAMAGE TO BUILDING, EQUIPMENT OR RESEARCH

• Broken light covers that could fall and do harm
• Doors and windows that will not secure that creates a security issue.
• Motor failures (not noise issues) / restore power
• Burning/smoking ballast
• Leaks causing potential damage, stoppages, no water (not lack of hot or cold water), issues in animal care facilities, pump failures (not noise issues or leaking pumps) stools/urinals running continuously
• Broken/cracked glass: immediate hazard
• Fume hood not running, fan not running (not noise issues or ventilation smell issues)
• ADA issues- doors not operating, restroom with only one handicap toilet handicap restroom stall door issues
• Furnace not working
• Loose or falling asbestos, haz-mat spills, emergency fence or barricade needs
• Any issues with the Transfer Station,
• Broken fan belts (if fan is not running)
• Masonry- Life, health safety issues related to masonry
• Gas leaks/odors, steam or hot water reheat system leaks
• Any leaks from an unknown source, gas leaks or any other problems where we can't make a determination as to the source of the problem.
• Water distribution failure, reports of discolored/bad tasting water of any level, swimming pool system failure, specialized water system failure, pest control involving biting/stinging insects/animals
• Building Card Access not functioning-Locked rooms (includes classrooms w/classes soon to start, crafts needing in to work, people locked inside a room, people locked out of a room), broken locks, keys stuck/broke off in lock, broken door closers, hallway/stairwell doors that will not open.
• Elevator not running/running erratically/stuck, entrapments, pit retrievals, noises & smells
• Rain storm leaks, snow storm slides/accumulation, large icicles that could do damage or harm if they fall
• Hot areas in labs/computer rooms/animal rooms/food storage areas/library areas/volatile storage areas.Issues with coolers, cold rooms, warm rooms, freezers, and refrigerators
• Humidification associated with critical spaces such as KAM art collections
• Emergency clean-up of bodily fluids
• Offensive graffiti
• Flood or major water leaks
• Missing traffic signs impacting safety
• Manholes or sewer backed up
• Computer server rooms overheating
• Fume hood systems (group systems) in alarm
• All fire safety device malfunctions, emergency fire pump repairs
• Plugged AHU Drain Pans
• Emergency Locates
• Hot/Colds calls from HVAC systems being down (Fans, heat exchangers, air compressors)

INCLUDES ROOF LEAKS, BUILDING SECURITY, ICE ON SIDEWALKS, CRACKED GLASS IN DANGER OF FURTHER BREAKAGE, MEP EQUIPMENT FAILURE(S), AND MASONRY ISSUES THAT CREATE RISK

• Severe abnormal operating noises in fans / pipes
• Thermostats are hissing
• Emergency light requests
• Faucet and toilet batteries
• Broken toilet seats-single stall
• Replace faulty toilet- single stall
• Missing or malfunctioning soap, paper towel or toilet paper dispensers
• Mold issues
• Broken Autoclaves
• Utility locates
• Work Order Receipt-Estimates- contact customer
• Graffiti removal (non-offensive)
• Missing ceiling tiles
• Classroom specific request
• Stuck outside air dampers
• Plugged AHU drain pan
• Flickering light

(DUE IN 1-5 DAYS)

INCLUDES ROUTING MAINTENANCE/CONSTRUCTION OF BUILDING SYSTEMS AND UTILITY INFRASTRUCTURE

• Operating noises in fans / pipes
• Window A/C units leaking or not working
• Poor air quality in rooms
• Damaged doors that still function
• Slow dripping faucet
• Broken toilet seats-multiple stalls
• Key cut requests
• Door closers and other door malfunctions
• Washroom stall door / lock issues
• Malfunctioning light fixtures
• Sump pump repairs (non-urgent)
• Furniture / office moves
• Repair window coverings
• Missing downspouts

(DUE IN 1-5 WEEKS)

INCLUDES MAINTENANCE/CONSTRUCTION ITEMS THAT ARE FUNDING/SCHEDULE DEPENDENT AND DO NOT PRESENT ADVERSE RISK

•  Cleaning fan coils, air vents
•  Re-insulation of piping systems 
•  Functioning water fountain that does not cool

INCLUDES WORK THAT IS NOT IN NEED OF BEING DONE IN THE NEAR FUTURE OR MAY BE DEFERRED FOR AN UNDETERMINED PERIOD OF TIME

•  Stained ceiling tiles
•  Light grid replacement

(DUE WITHIN 1 YEAR)

DEFERRED MAINTENANCE IS THE POSTPONEMENT OF BUILDINGS, SYSTEMS AND EQUIPMENT UPKEEP FROM AN ENTITY'S NORMAL OPERATING BUDGET CYCLE DUE TO A LACK OF FUNDS

•  Replace window coverings
•  Aesthetics that are not safety related - driven by available funding
•  Floor replacements - driven by available funding
•  Cracked drywall - driven by available funding