Help Report Potholes

F&S team members and city, county, and state workers are prepared for pothole season as the freeze-thaw pattern intensifies. You can help with this process by reporting potholes, including identifying problematic areas as they occur. Potholes form when cracks in the surface allow moisture to seep into paved areas. The freezing and thawing cycle weakens and eventually breaks asphalt or concrete under the pressure of consistent traffic.

To fill potholes that have developed on university-owned streets, bicycle lanes, and pathways, crews will initially use a cold patch mixture and then apply direct heat to help the material adhere to the pavement. Cold patch is a temporary solution for these compromised pavements. F&S will deploy a hot-mix trailer and rollers to apply new asphalt to affected areas later this spring and summer, when temperatures are warm and dry enough to provide optimal conditions for resurfacing.

Campus, City, County, and State Contact Information

Refer to the university jurisdictional areas map to help identify which entity is responsible for the street where a pothole is located.

• F&S maintains university-owned streets. Contact the F&S Service Office, 217-333-0340, or F&S Transportation Demand Management.
• The City of Champaign asks people to report potholes via its new Brightly Citizen Portal. This page has the link and the instructions on how to enter the information to create a work order.
• The City of Urbana also has a new app, the Urbana Problem Reporter. Choose “Infrastructure Problems” to see the menu and then “Road / Sidewalk / Sign” to see issues already reported or to report a new one.
• Surrounding towns have their own public works departments, including Mahomet (217-586-2013), Rantoul Street Division (217-892-6800), Savoy (217-359-0655), and St. Joseph, which uses an online form available on its website.
• For Champaign County Highways, please contact the County Highway Department at 217-384-3800.
• To report a pothole on a state highway or interstate, call 1-800-452-IDOT(4368).

For questions, contact Transportation Systems Manager Stacey DeLorenzo, 217-300-1750. Stay updated on approved campus closures by visiting the F&S website.

Thanks for always slowing down and giving crews plenty of room to make repairs when traveling through or near construction zones.