Service Level Agreements

Service Level Agreements (SLAs) outline the level of service F&S divisions and departments give to campus.

In each document below, you can see the type of work F&S will complete in different scenarios.

In an emergency, call the Service Office 217-333-0340.

Related Providers

Service Office

The Service Office processes service requests, outages, and utility locates for the campus. The Service Office receives more than 190 work requests per day and averages 10 outage requests and 15 locates per day.

Service Office photo