In a critical situation, which requires immediate action, or for any problem regarding an elevator or gas odor. Call the Service Office at 217-333-0340


Emergency Spill Response

If a release is LIFE THREATENING, dial 911. If a release is NON-LIFE THREATENING, call the Service Office 217-333-0340.


Who is responsible for this service?

Individual and Department Responsibility

If you witness an environmental spill, contact emergency personnel promptly. Environmental Compliance maintains a reporting protocol that outlines the procedures to be followed in the event of a release. The protocol is for general use by university students, faculty, and staff. This Standard Operating Procedure provides directions to follow if a suspect substance is released or discovered.


Which provider will perform this work?

Dispatch Personnel and Emergency Response

Emergency Spill Response personnel

Numerous shops and departments from F&S participate in spill response efforts along with first responders from the University of Illinois Police Department, the City of Champaign, and the City of Urbana.


Gather required documentation to submit a request.

Emergency Spill Response on site

If a release is LIFE THREATENING, dial 911.

If a release is NON-LIFE THREATENING, call the Service Office, 217-333-0340.

After hours, press 0 to be redirected to the Division of Public Safety dispatch.

Give the following information if it can be obtained safely:

  • Location of the release (facility address and phone number)
  • Date and time of the release
  • Type of substance released
  • Source of the release
  • Spill location (inside building or outside building)
  • Estimate total quantity released
  • Estimate quantity that entered a storm sewer, sanitary sewer, Boneyard Creek, or Embarras River
  • Cause of the release
  • Damages or injuries caused by the release
  • Actions used to stop, control or mitigate the effects of the release
  • Whether any life is threatened by the release
  • Other persons who have been contacted

Submit Request in the my.FS Portal

Log in to the my.FS Portal to make a service request. Requests for new user account access can be made by completing the Request of User Account form.


What to expect next

An initial email indicating the assigned shop(s) and an anticipated start date:

  • An initial email indicating the assigned shop(s) and an anticipated start date
  • A follow-up email, call, or in-person visit upon arrival
  • A confirmation email when the work is underway and when time is being charged
  • An email, call, or in-person visit when the work is completed
  • A final communication when the service request is closed, including a feedback link