In a critical situation, which requires immediate action, or for any problem regarding an elevator or gas odor. Call the Service Office at 217-333-0340
Maintenance + ConstructionGas Odors
F&S dispatches crews to respond urgently to reports of gas odors.
Who is responsible for this service?
In a critical situation, which requires immediate action, or for any problem regarding a gas odor, the online request form should NOT be used. Call the F&S ServiceOffice. In all other instances, use the my.FS Portal.
During urgent/extreme situations, the SO experiences a high volume of calls. At those peak times, the SO must keep conversations brief to respond to as many customers as possible.
The Division of Responsibility (DoR) guidelines, and if necessary, the specific DoR for the facility, will determine the financial responsibility for the operation and maintenance of university buildings and assets.
Which provider will perform this work?
Service Office
Dispatches work, after regular business hours, calls are transferred to the Division of Public Safety dispatch
Gather required documentation to submit a request.
- Building name/number
- Room numbers and a description of the general area
- Type of repair, replacement, or upgrade desired
Submit Request in the my.FS Portal
Log in to the my.FS Portal to make a service request. Requests for new user account access can be made by completing the Request of User Account form.
What to expect next
An initial email indicating the assigned shop(s) and an anticipated start date:
- An initial email indicating the assigned shop(s) and an anticipated start date
- A follow-up email, call, or in-person visit upon arrival
- A confirmation email when the work is underway and when time is being charged
- An email, call, or in-person visit when the work is completed
- A final communication when the service request is closed, including a feedback link