In a critical situation, which requires immediate action, or for any problem regarding an elevator or gas odor. Call the Service Office at 217-333-0340
Contact Information
1
Who is responsible for this service?
In a critical situation, which requires immediate action, or for any problem regarding a gas odor, the online request form should NOT be used. Call the F&S Service Office. In all other instances, use the my.FS Portal.
During urgent/extreme situations, the SO experiences a high volume of calls. At those peak times, the SO must keep conversations brief to respond to as many customers as possible.
2
Which provider will perform this work?
Service Office
Dispatches work, after regular business hours, calls are transferred to the Division of Public Safety dispatch
3
Gather required documentation to submit a request.
- Building name/number
- Room numbers and a description of the general area
- Type of repair, replacement, or upgrade desired
4
Submit Request in the my.FS Portal
Log in to the my.FS Portal to make a service request. Requests for new user account access can be made by completing the Request of User Account form.
5
What to expect next
An initial email indicating the assigned shop(s) and an anticipated start date:
- An initial email indicating the assigned shop(s) and an anticipated start date
- A follow-up email, call, or in-person visit upon arrival
- A confirmation email when the work is underway and when time is being charged
- An email, call, or in-person visit when the work is completed
- A final communication when the service request is closed, including a feedback link