Information TechnologyTelephones
Campus telephone repairs should be directed to Technology Services
Contact Information
2
Which provider will perform this work?
Contact Technology Services at 217-333-1161 for telephone repairs on campus, including legacy emergency phones
3
Gather required documentation to submit a request.
- Building name/number
- Room numbers and a description of the general area
- Type of repair, replacement, or upgrade desired
- Equipment description, including make and model, if possible
4
Submit Request in the my.FS Portal
Log in to the my.FS Portal to make a service request. Requests for new user account access can be made by completing the Request of User Account form.
5
What to expect next
An initial email indicating the assigned shop(s) and an anticipated start date:
- An initial email indicating the assigned shop(s) and an anticipated start date
- A follow-up email, call, or in-person visit upon arrival
- A confirmation email when the work is underway and when time is being charged
- An email, call, or in-person visit when the work is completed
- A final communication when the service request is closed, including a feedback link