In a critical situation, which requires immediate action, or for any problem regarding an elevator or gas odor. Call the Service Office at 217-333-0340

Maintenance + Construction

Specialty/Additional Cleaning Services

F&S performs specialty cleaning services on floors, carpet, and windows upon request

Contact Information

Who is responsible for this service?

Department Responsibility

Requests for additional custodial services are the responsibility of the requesting department and require review and pre-approval

The Division of Responsibility (DoR) guidelines, and if necessary, the specific DoR for the facility, will determine the financial responsibility for the operation and maintenance of university buildings and assets.


Which provider will perform this work?

Building Service Workers

Clean floors, carpets, windows and provided additional custodial service as requested in campus facilities


Gather required documentation to submit a request.

  • Building name/number
  • Room numbers and a description of the general area
  • Type of specialty cleaning desired

Submit Request in the my.FS Portal

Log in to the my.FS Portal to make a service request. Requests for new user account access can be made by completing the Request of User Account form.


What to expect next

An initial email indicating the assigned shop(s) and an anticipated start date:

  • An initial email indicating the assigned shop(s) and an anticipated start date
  • A follow-up email, call, or in-person visit upon arrival
  • A confirmation email when the work is underway and when time is being charged
  • An email, call, or in-person visit when the work is completed
  • A final communication when the service request is closed, including a feedback link

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