Facilities & Services (F&S) provides all physical plant, operational, and essential services for sustaining an environment that fosters the research, teaching, and public engagement activities of the university. The organization employs more than 1,000 dedicated men and women serving in both Civil Service and Academic Professional positions. The F&S goal is to support the university's education, research, and outreach missions by improving the physical condition of the facilities and grounds, reducing energy consumption through education and use of alternative fuel sources, and increasing customer satisfaction by providing quality services in a responsive, reliable, and customer-focused manner.


Facilities & Services provides and maintains a physical environment that is conducive to supporting learning, discovery, engagement, and economic development at the University of Illinois and is an active partner in research, teaching and learning.


We will be a responsive, reliable, and highly valued service provider.


Trust: We will believe in the best of everyone and treat others as we would like to be treated. 
 We will value our employees and foster a work environment that promotes respect, dignity, and the worth of each individual. 
Accountability: We will be accountable for our actions and good stewards of our resources.
Integrity: We will be honest, do what is right, and keep our promises.
Teamwork: We will work together to achieve common goals.
Safety: We will work to ensure the health and welfare of our employees, customers, and the community.
Perseverance: We will personally demonstrate dedication, tenacity, and endurance in accomplishing our work for the university.

Guiding Principles

Customer Focus: We will develop relationships with our customers built on trust, confidence, and reliability.
: We will have a diverse workforce in an inclusive workplace that unleashes the talents of all employees to create value, deliver superior support, and develop innovative solutions for the customers we serve. We will treat our co-workers and customers in a manner that encourages and strengthens an environment of inclusivity.
Environmental Stewardship
:We will demonstrate a commitment to health and sustainability in our stewardship of the campus environment.
: We will continuously strive to create new and innovative solutions that bring greater value to the customers we serve.
Operational Excellence:We will empower our employees to deliver the greatest value to our customers in the most efficient and cost-effective manner.