Service Level Agreements
Service Level Agreements (SLAs) outline the level of service F&S divisions and departments give to campus.
In each document below, you can see the type of work F&S will complete in different scenarios.
In an emergency, call the Service Office 217-333-0340.
Contact Information
Links
Documents
Building Maintenance Service Level Agreements
Engineering & Construction Services Service Level Agreements
Building Services – Service Level Agreement
Customer Relations & Communications Service Level Agreements
Employee Relations & Human Resources Service Level Agreements
Environmental Compliance Service Level Agreements
Financial Operations Service Level Agreements
Information Technology Services Service Level Agreements
Capital Programs Service Level Agreements
Grounds Service Level Agreements
Procurement Services Service Level Agreements
Service Office Service Level Agreements
Stores & Receiving Service Level Agreements
Sustainability Service Level Agreements
Transportation & Automotive Services Service Level Agreements
Utilities & Energy Services Building Maintenance Service Level Agreements
Utilities & Energy Services Business Operations Service Level Agreements
Related Providers
Providers
Service Office 
The Service Office processes service requests, outages, and utility locates for the campus. The Service Office receives more than 190 work requests per day and averages 10 outage requests and 15 locates per day.
