Frequently Asked Questions (FAQs)
Welcome to the website for Facilities & Services, which provides all physical plant, operational, and essential services for sustaining an environment that fosters the research, teaching, and public engagement activities of the University of Illinois Urbana-Champaign.
Below are a few references to common questions, requests, and resources that our stakeholders may need.
This is a search-first website, so visitors are encouraged to utilize the search in the middle of the homepage or on every page you visit in the top right corner.
FAQs
Q: How do I (facility managers, office managers, department heads, directors, etc.) request a service or report an issue?
Submit all non-emergency service requests through the my.FS Portal.
Emergencies (e.g., no heat, flooding, power outage): Call the F&S Service Office at (217) 333-0340.
Q: What services does F&S provide?
F&S maintains and supports campus infrastructure through services including:
- Building maintenance and custodial
- Utilities and energy services
- Construction and renovation
- Transportation, signage, and grounds
Visit the Services drop-down for a full breakdown.
Q: Where can I find campus maps or building information?
Go to the Campus Maps and Building Information page for updated maps, floorplans, and facility data.
Q: How do I start a construction or renovation project?
Begin with Capital Programs for planning, funding, and compliance guidance.
Q: Where are the university’s standards for facilities design and sustainability?
View the Facilities Standards for architectural, mechanical, electrical, and sustainability criteria.
Q: How do I find forms or documentation like manuals?
Visit the Manuals, Fact Sheets, Forms, and Links page.
Q: How can I stay informed about disruptions or updates?
Check the homepage under “Featured News”; for emergencies, visit our Emergency Alerts and Updates page.
Some pages are called “Providers.” What does that mean?
“Providers” are F&S internal service areas (e.g., Grounds, Transportation, Electricians, etc.). These function like departments, each specializing in a trade or service. Think of them as F&S’s skilled teams.
Contact Consistency
- Always contact the Service Office for urgent needs: (217) 333-0340, fsserviceoffice@illinois.edu
- For planned work, use the my.FS Portal.
More You May Need To Know
Facilities Information Resources (FIR)
FIR maintains extensive collections of drawings, maps, and data related to the university’s infrastructure. They assist in developing custom products and services to meet specific needs.
Grounds Department Services
The Grounds department manages 939 acres of campus landscape, including over 16,000 trees. They also handle snow and ice removal on more than 90 miles of sidewalks and 10 miles of bike paths during winter.
Leadership Directory
The Leadership Directory provides direct contact information for various F&S departments, facilitating communication with specific service areas.
Building Lists
Comprehensive A-Z and numerical building lists are available, referencing official names as recorded in Archibus. These lists are useful for locating facilities and accessing related information.
